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Terms and Conditions of Sale


Offers and Prices

The prices listed on are indicated in Euros all taxes included, excluding shipping (see Delivery), and are likely to change during the year, since products ordered are charged at the prices in force at the time of the order.


The different steps in ordering are as follows: Select the items you want and add them to the shopping cart; you can always check the contents of your cart, the corresponding price and make any appropriate changes. Login (using your email and password). If you are a new customer, you must create an account and login by entering a valid email address and a password (personal and confidential) that will be used later to identify you on the site. Choose your shipping method, confirm it, then the method of payment among those that are available, and confirm again.

The provision of personal information required to process and deliver orders is mandatory. When you confirm your order by clicking [Next], you accept it. Your order is then processed by our services. Upon registration of your order, a detailed receipt for it will be sent to your e-mail. This acknowledgment of receipt summarizes all the elements of your order, the exact amount charged and the terms of delivery of your order.

You agree that our order registration systems are proof of the agreement between you and Titanide and its date.

However, we reserve the right to cancel any order from a customer with whom there is a dispute over payment of a previous order, or for any other legitimate reason, taking into account the unusual nature of the order.

Availability of Products

The range of products with the Titanide brand is only valid within the limits of available stocks. If your product is unavailable after placing your order, we will inform you within 8 days and tell you the lead-time before you receive the product. If you wish, you can request the cancellation (refunded by bank check within 15 days) or exchange of your order by contacting us at the following address:


The payment of your purchases on the website is exclusively in Euros.

Payments may be made by bank card or wire transfer

In principle, bank cards are debited at the time of order.

Online payment by bank card is secure.


Our prices are ex-works Paris, France, excluding shipping costs. The products are delivered in metropolitan France, to the address of your choice as indicated during the order process, within an average lead-time of 2 business days from your order. It is your responsibility to provide us with the exact details required for the proper delivery of your order. You will be delivered no later than 8 business days after confirmation of your order.

Delivery costs are paid by the customer.

Right of withdrawal

If your product does not match your expectations, please return it to the following address: Titanide Customer Service, 118/130 Avenue Jean Jaurès 75171 Paris Cedex 19, in its original packaging, in perfect condition, at the latest 7 days after its receipt. We undertake to exchange it, or if you wish, to reimburse it by bank check within 15 days of receipt by our services as follows :

- The package must be returned complete, the costs of the package and shipping are paid by the customer.- If the product is returned due to an error for which we are responsible, we will refund the product, as well as any delivery and return shipping costs.

Consumer's warrantly

Titanide products benefit from the legal warranty against hidden defects of the goods delivered, and are guaranteed for 3 months against manufacturing defects and material defects after delivery.  This warranty does not cover items that, due to normal and repeated use of the electronic cigarette, are subject to wear, such as the cartridge and the resistor.

The Titanide product warranty is limited to the replacement of goods deemed defective, to the exclusion of any other compensation.

The products must be returned at the buyer's expense, in the condition in which you received them with all the items (accessories, packaging, user guide, etc.).


The products on sale are compliant with the French legislation in effect on the date of the sale.

ERAG, which markets Titanide products, cannot be held responsible for any damage resulting from use of Titanide products not compliant with the operating instructions contained in the user guide 

ERAG cannot be held liable for a breach of contract in case of a stock shortage or product unavailability, force majeure, total or partial disruption or strike of postal services and/or means of transport and/or communications.  ERAG cannot be held liable for any consequential damage due to this document, loss of business, loss of profits, loss of opportunity, damages or expenses.

ERAG recalls that pursuant to Article 1124 of the French Civil Code of law, children not of full age have no rights or obligations in contracts. For this reason, orders for minors must be placed by a person with parental authority. In case of accidental collection of personal data relating to minors, the aforesaid parental authority is entitled to oppose their detention and / or disclosure to third parties.

Hyperlinks may link to other websites than this one. E-RAG is released from any liability for cases in which the content of the aforesaid websites violate currently applicable laws and regulations. 

Intellectual Property

In accordance with the laws governing the ownership of literary and artistic rights or other similar rights, website and all the items, trademarks, designs, logos, graphics, etc. located on the website and their compilation are the exclusive property of E-RAG or its suppliers, which do not grant any license or any right other than to consult the site.

The reproduction or use of all or part of these items is only authorized for the purposes of information for personal and private use; any reproduction and any use of copies made for other purposes is expressly prohibited. Any other use constitutes an infringement and is punishable under Intellectual Property laws unless it has the prior written consent of ERAG.

Governing Law / Jurisdiction

This contract is governed by French law. The language of this contract is French. In case of dispute, the French courts have sole jurisdiction.

Modification of the terms and conditions of sale

Given the possible upgrades of the website, ERAG reserves the right to adapt or modify the present conditions of sale at any time. The new general conditions of sale, where appropriate, will be notified to the customer by online modification and will apply only to sales made after the change.